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Privacy Policy

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Privacy Policy

Glosario

How to contact us:

Email: EMAIL or visit our website WEBSITE.

We inform you that, to fulfill the purposes outlined in this privacy notice, sensitive personal data will be collected and processed, such as those referring to: name, phone number, email, knowledge of the client’s taste or preference for commercial products and/or services, these being considered sensitive data according to the Federal Law on Protection of Personal Data Held by Private Parties.

For what purposes do we collect and use your personal data?

Your personal data will be used for the following purposes:

To provide the services and/or products you have requested, such as informing you about changes to them, evaluating service quality, hiring, conducting studies on consumption habits, marketing, advertising, commercial prospecting, and statistics, and, where applicable, for accounting, legal, banking, and WEBSITE security matters.

Collection of your Personal Data

In this section, we list some of the means through which COMPANY accesses your Personal Data:

  1. When you create an account on the Site.
  2. When you visit our Site, and by logging into your account, you browse the WEBSITE domain or acquire any product or service.
  3. When you visit our Site, and without logging into your account, you browse the WEBSITE domain or acquire any product or service.
  4. When you complete a form or participate in a contest, survey, or comment on or provide a “review” regarding a product or service.
  5. When a third party, previously authorized by you, shares Personal Data they have about you with COMPANY.

Rights of the Personal Data Subject in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

The Personal Data Subject shall have the following rights:

  1. Request proof of the authorization granted to COMPANY for the Processing of their Personal Data.
  2. Access, free of charge, the Personal Data that is subject to Processing under the terms of Article 22 of the Federal Law on Protection of Personal Data Held by Private Parties.
  3. Revoke the authorization granted for the use of Personal Data.

Procedure for the exercise of ARCO Rights in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

You may exercise the rights indicated in the preceding numeral and all other rights conferred by the Federal Law on Protection of Personal Data Held by Private Parties, by contacting COMPANY via email at EMAIL.

The Legal and Governance Affairs Management will be responsible for issuing the guidelines for handling requests, inquiries, and complaints, before which the Data Subject can exercise their rights to know, update, rectify, and delete Personal Data, and revoke the authorization for Personal Data Processing.

ARCO Rights

Should you wish to exercise your ARCO rights (access, cancellation, rectification, and opposition to the processing of your personal data) or revoke the consent you have granted to COMPANY for the Processing of your Personal Data held in our databases, you must contact COMPANY through the Service Channels and generate a Personal Data inquiry request. To do so, it is necessary that when generating the request, you (a) Send documents proving the identity of the Data Subject or the legal representation, (b) Provide the Data Subject’s name and address, (c) Clearly and precisely describe the Personal Data regarding which the Data Subject seeks to exercise any of the rights, (d) Expressly state your wish to revoke your consent to the processing of your personal data and, therefore, for them not to be used, (e) Include any other element or document that facilitates the location of the Personal Data. If the Personal Data Subject’s request is unclear, erroneous, or incomplete, COMPANY may ask the Data Subject to provide additional information to address their request within five (5) business days following the receipt of the request. If the Data Subject does not respond to the request for additional information within ten (10) business days, their request will be considered not submitted.

COMPANY will communicate its decision to the Data Subject, via email or any other means it deems appropriate, within a maximum period of twenty (20) business days counted from the date of receipt of the request. If the request is deemed appropriate, it will be made effective within fifteen (15) business days following the date on which the response is communicated. When it is not possible to address the inquiry within the terms established in the preceding paragraph, the aforementioned deadlines may be extended once for equal periods, and this situation will be communicated to the Data Subject, indicating the reasons for the delay and specifying the date on which their inquiry will be addressed.

Claim for Rectification, Cancellation, or Opposition of Personal Data

Should you wish to file a claim for rectification, cancellation, or opposition of Personal Data, you must contact COMPANY through the Service Channels, and COMPANY will address your request under the same terms as the preceding section of this instrument.

If you state, through any of the Service Channels, that you do not wish to receive advertising, COMPANY will proceed to fulfill your request. In the event that the Data Subject confirms they wish their COMPANY account to be deleted, please send an email to EMAIL with the request to delete the account.

The deletion of the COMPANY account will result in the elimination of all your Personal Data, causing the loss of your entire purchase history, as well as any refund or discount coupons, and any other personal information that COMPANY holds about the Data Subject.

The request for opposition to information and the revocation of Consent will not proceed when there is a legal, contractual, or commercial duty for you to remain in our database.

Cookies and their Use

At COMPANY, we use cookies and similar technologies to personalize and improve your customer experience and to show you relevant online advertising.

Cookies are small text files that contain a unique identifier that is stored on the computer or mobile device through which you access the Site, so that they can be recognized every time you use the Site.
You can choose to disable some or all of the cookies we use at any time. However, this could restrict your use of the Site and limit your experience on it.

The use of cookies does not contain or affect Personal Data and does not represent a risk of viruses.
If you wish to obtain more information about cookies, go to http://www.allaboutcookies.org. If you wish to obtain information about deleting cookies, visit the website http://www.allaboutcookies.org/manage-cookies/index.html.

Google Analytics

When someone visits WEBSITE, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to track things like the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way that does not identify anyone. We do not, and do not allow Google to, make any attempt to discover the identities of visitors to our website.

Validity and Modification of this Privacy Policy

This policy will apply from the DATE OF MODIFICATION, and your Personal Data will remain stored only for the time required by Law, or for the fulfillment of the purposes for which you have authorized them. This Policy may be modified by COMPANY at any time. Notwithstanding the foregoing, COMPANY will inform you, by the means deemed convenient, of any substantial change prior to such modification taking effect.

We use cookies to improve your experience and personalize content. By continuing, you accept their use. More details in our Cookie Policy.
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